{"id":5043,"date":"2024-08-05T12:17:01","date_gmt":"2024-08-05T10:17:01","guid":{"rendered":"https:\/\/www.hotel-renaissance.fr\/?page_id=5043"},"modified":"2024-08-05T18:50:02","modified_gmt":"2024-08-05T16:50:02","slug":"condition-generales-de-vente","status":"publish","type":"page","link":"https:\/\/www.hotel-renaissance.fr\/en\/condition-generales-de-vente\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5043\" class=\"elementor elementor-5043\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a087c3e e-con-full e-flex e-con e-parent\" data-id=\"a087c3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c51557 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"6c51557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper\">\n                            <div class=\"elementor-icon-box-content\">\n                    <h1 class=\"elementor-icon-box-title\">\n                        Terms and conditions of sale                    <\/h1>\n                                            <span class=\"th-header-divider\"><\/span>\n                                        <p class=\"elementor-icon-box-description\">Our general terms and conditions of sale set out the terms and conditions governing the relationship between our company and our customers. They define the rights and obligations of each party, ensuring a transparent and fair transaction. Please read them carefully to understand your rights and responsibilities. Please do not hesitate to contact us if you have any questions or concerns.<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e3d6d7 e-flex e-con-boxed e-con e-parent\" data-id=\"4e3d6d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af6e4a5 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"af6e4a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and conditions of sale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4ff9b6 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b4ff9b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"text-align: center;\"><b style=\"color: inherit; font-family: inherit; font-size: inherit; font-style: inherit;\">Legal Information<\/b><\/h4><p style=\"text-align: left;\">L\u2019h\u00f4tel Renaissance de Castres\u00a0 exploit\u00e9 par la soci\u00e9t\u00e9 \u00ab\u00a0<em><strong>Renaissance manor house<\/strong><\/em>\u00a0\"is a <strong><em>SAS<\/em><\/strong> registered with the Registre du Commerce et des Soci\u00e9t\u00e9s under the number \"\u00a0<em><strong>Castres B 851 750 760<\/strong><\/em>\" .<\/p><p style=\"text-align: left;\">Our VAT number is <em><strong>FR13851750760<\/strong><\/em>.<\/p><p style=\"text-align: left;\">Le capital social de l\u2019entreprise s\u2019\u00e9l\u00e8ve \u00e0 <em><strong>10 000 \u20ac<\/strong><\/em>.<\/p><h4 style=\"text-align: center;\"><b>Rates and payments<\/b><\/h4><p style=\"text-align: left;\" data-sourcepos=\"5:1-5:49\">We offer two types of rates:<\/p><ul data-sourcepos=\"7:1-7:53\"><li style=\"text-align: left;\" data-sourcepos=\"7:1-7:53\"><strong>Non-cancellable and non-refundable :<\/strong> Le paiement int\u00e9gral s\u2019effectue lors de votre r\u00e9servation.<\/li><li style=\"text-align: left;\" data-sourcepos=\"8:1-8:82\"><strong>Flexible :<\/strong> Le paiement s\u2019effectue au moment du check-in. Vous pouvez annuler sans frais jusqu\u2019\u00e0 24 heures avant l\u2019heure pr\u00e9vue de votre arriv\u00e9e. Pass\u00e9 ce d\u00e9lai, la totalit\u00e9 du s\u00e9jour sera factur\u00e9e.<\/li><\/ul><h4 style=\"text-align: center;\"><b>Customer Reviews<\/b><\/h4><p style=\"text-align: left;\">Reviews are sorted by <em><strong>chronological order<\/strong><\/em> et ne font l\u2019objet <em><strong>d\u2019aucune contrepartie<\/strong><\/em>.<\/p><p style=\"text-align: left;\">We publish all notices in a <em><strong>maximum 48 hours<\/strong> <\/em>no expiration date.<\/p><p style=\"text-align: left;\">Aucune proc\u00e9dure de contr\u00f4le n\u2019est formalis\u00e9e.<\/p><p style=\"text-align: left;\">We reserve the right not to <em><strong>not publish<\/strong><\/em> notices containing statements <em><strong>offensive<\/strong><\/em>, <em><strong>defamatory<\/strong><\/em> or <em><strong>inappropriate<\/strong><\/em>.<\/p><p style=\"text-align: left;\">You can <em><strong>change your mind<\/strong> <\/em>at any time by sending a request by e-mail to <a href=\"mailto:contact@hotel-renaissance.fr\">contact@hotel-renaissance.fr<\/a>.<\/p><h4 style=\"text-align: center;\"><b>Consumer ombudsman<\/b><\/h4><p>After contacting our customer service department and failing a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:<\/p><p><strong>Tourism and Travel Mediation<\/strong><\/p><p><strong>BP 80 303<\/strong><\/p><p><strong>75 823 PARIS Cedex 17<\/strong><\/p><p><a href=\"http:\/\/www.mtv.travel\"><strong>www.mtv.travel<\/strong><\/a><\/p><h4 style=\"text-align: center;\"><strong>Dispute resolution<\/strong><\/h4><p style=\"text-align: left;\" data-sourcepos=\"1:1-1:509\">In the event of an unresolved dispute with our establishment, you may have recourse to a <em><strong>mediation procedure<\/strong><\/em> de la consommation. Conform\u00e9ment \u00e0 l\u2019article 14 du R\u00e8glement (UE) n\u00b0524\/2013, <span class=\"citation-0 citation-end-0\">the European Commission provides a <em><strong>Online Dispute Resolution platform<\/strong><\/em> (RLL), accessible \u00e0 l\u2019adresse<\/span> next :<\/p><p data-sourcepos=\"1:1-1:509\"><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&lng=FR\" target=\"_blank\" rel=\"noopener\"><span class=\"citation-1\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&lng=FR<\/span><\/a><span class=\"button-container ng-star-inserted\">\u00a0 \u00a0<\/span><\/p><p style=\"text-align: left;\" data-sourcepos=\"1:1-1:509\">Cette plateforme facilite le r\u00e8glement ind\u00e9pendant et extrajudiciaire des litiges en ligne entre consommateurs et professionnels de l\u2019Union europ\u00e9enne.<\/p><h4 style=\"text-align: center;\"><b>Right of withdrawal<\/b><\/h4><p style=\"text-align: left;\">Conform\u00e9ment \u00e0 l\u2019article <em><strong>L.221-28<\/strong><\/em> of the French Consumer Code, <em><strong>le droit de r\u00e9tractation ne s\u2019applique pas<\/strong><\/em> contracts<br \/>sur la fourniture de services d\u2019h\u00e9bergement, de transport, de restauration ou d\u2019activit\u00e9s de loisirs fournis \u00e0 une date ou selon une p\u00e9riodicit\u00e9 d\u00e9termin\u00e9e.<\/p><h4 style=\"text-align: center;\"><b>Valet service<\/b><\/h4><p style=\"text-align: left;\">Our valet service is at your disposal during <em><strong>heures d\u2019ouverture<\/strong><\/em> de la r\u00e9ception et votre v\u00e9hicule sera stationn\u00e9 dans un garage priv\u00e9. En cas de dommage, vol ou tout autre incident survenant pendant le stationnement de votre v\u00e9hicule, nous disposons d\u2019une assurance aupr\u00e8s de<\/p><div data-e2e-address-street=\"\"><strong><em>GAN Assurance<\/em><\/strong><\/div><div class=\"lf-parts-address__street lf-location__main__info__card__address__street\" data-e2e-address-street=\"\">35 Boulevard Georges Cl\u00e9menceau<\/div><div class=\"lf-parts-address__city lf-location__main__info__card__address__city\" data-e2e-address-city=\"\">81100 CASTRES<\/div><p style=\"text-align: left;\">Please note that this insurance <em><strong>only<\/strong><\/em> if your own automobile insurance does not cover the damage.<\/p><h4>\u00a0<\/h4><h4 style=\"text-align: center;\"><strong>No-smoking policy<\/strong><\/h4><p style=\"text-align: left;\">It is strictly <em><strong>prohibited<\/strong><\/em> from <em><strong>smoking<\/strong><\/em> in the rooms of our establishment. Any breach of this rule will result in a <em><strong>additional billing<\/strong><\/em> up to <em><strong>400 \u20ac<\/strong><\/em> to cover the cost of cleaning and restoring the room. This amount is added to your <em>final invoice.<\/em> We would like to thank you for your understanding and cooperation in maintaining a high level of service. <strong><em>healthy, pleasant environment<\/em><\/strong> for all our customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>General terms and conditions of sale Our general terms and conditions of sale set out the terms and conditions governing the relationship between our company and our customers. They define the rights and obligations of each party, thus guaranteeing a smooth transaction ... <a href=\"https:\/\/www.hotel-renaissance.fr\/en\/condition-generales-de-vente\/\">Read More<\/a><\/p>","protected":false},"author":1,"featured_media":5047,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-5043","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Conditions g\u00e9n\u00e9rales de vente<\/title>\n<meta name=\"description\" content=\"Tout savoir sur les conditions g\u00e9n\u00e9rales de vente de l&#039;h\u00f4tel Renaissance de Castres. 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