{"id":5043,"date":"2024-08-05T12:17:01","date_gmt":"2024-08-05T10:17:01","guid":{"rendered":"https:\/\/www.hotel-renaissance.fr\/?page_id=5043"},"modified":"2024-08-05T18:50:02","modified_gmt":"2024-08-05T16:50:02","slug":"condition-generales-de-vente","status":"publish","type":"page","link":"https:\/\/www.hotel-renaissance.fr\/en\/condition-generales-de-vente\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5043\" class=\"elementor elementor-5043\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a087c3e e-con-full e-flex e-con e-parent\" data-id=\"a087c3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c51557 elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"6c51557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper\">\n                            <div class=\"elementor-icon-box-content\">\n                    <h1 class=\"elementor-icon-box-title\">\n                        Terms and conditions of sale                    <\/h1>\n                                            <span class=\"th-header-divider\"><\/span>\n                                        <p class=\"elementor-icon-box-description\">Our general terms and conditions of sale set out the terms and conditions governing the relationship between our company and our customers. They define the rights and obligations of each party, ensuring a transparent and fair transaction. Please read them carefully to understand your rights and responsibilities. Please do not hesitate to contact us if you have any questions or concerns.<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e3d6d7 e-flex e-con-boxed e-con e-parent\" data-id=\"4e3d6d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af6e4a5 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"af6e4a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and conditions of sale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4ff9b6 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b4ff9b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"text-align: center;\"><b style=\"color: inherit; font-family: inherit; font-size: inherit; font-style: inherit;\">Legal Information<\/b><\/h4><p style=\"text-align: left;\">The Renaissance hotel in Castres, operated by the company \"\u00a0<em><strong>Renaissance manor house<\/strong><\/em>\u00a0\"is a <strong><em>SAS<\/em><\/strong> registered with the Registre du Commerce et des Soci\u00e9t\u00e9s under the number \"\u00a0<em><strong>Castres B 851 750 760<\/strong><\/em>\" .<\/p><p style=\"text-align: left;\">Our VAT number is <em><strong>FR13851750760<\/strong><\/em>.<\/p><p style=\"text-align: left;\">The company's share capital amounts to <em><strong>10 000 \u20ac<\/strong><\/em>.<\/p><h4 style=\"text-align: center;\"><b>Rates and payments<\/b><\/h4><p style=\"text-align: left;\" data-sourcepos=\"5:1-5:49\">We offer two types of rates:<\/p><ul data-sourcepos=\"7:1-7:53\"><li style=\"text-align: left;\" data-sourcepos=\"7:1-7:53\"><strong>Non-cancellable and non-refundable :<\/strong> Full payment is required at the time of booking.<\/li><li style=\"text-align: left;\" data-sourcepos=\"8:1-8:82\"><strong>Flexible :<\/strong> Payment is made at the time of check-in. You can cancel free of charge up to 24 hours before your scheduled arrival time. After this time, the entire stay will be charged.<\/li><\/ul><h4 style=\"text-align: center;\"><b>Customer Reviews<\/b><\/h4><p style=\"text-align: left;\">Reviews are sorted by <em><strong>chronological order<\/strong><\/em> and are not subject <em><strong>no consideration<\/strong><\/em>.<\/p><p style=\"text-align: left;\">We publish all notices in a <em><strong>maximum 48 hours<\/strong> <\/em>no expiration date.<\/p><p style=\"text-align: left;\">There is no formal control procedure.<\/p><p style=\"text-align: left;\">We reserve the right not to <em><strong>not publish<\/strong><\/em> notices containing statements <em><strong>offensive<\/strong><\/em>, <em><strong>defamatory<\/strong><\/em> or <em><strong>inappropriate<\/strong><\/em>.<\/p><p style=\"text-align: left;\">You can <em><strong>change your mind<\/strong> <\/em>at any time by sending a request by e-mail to <a href=\"mailto:contact@hotel-renaissance.fr\">contact@hotel-renaissance.fr<\/a>.<\/p><h4 style=\"text-align: center;\"><b>Consumer ombudsman<\/b><\/h4><p>After contacting our customer service department and failing a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:<\/p><p><strong>Tourism and Travel Mediation<\/strong><\/p><p><strong>BP 80 303<\/strong><\/p><p><strong>75 823 PARIS Cedex 17<\/strong><\/p><p><a href=\"http:\/\/www.mtv.travel\"><strong>www.mtv.travel<\/strong><\/a><\/p><h4 style=\"text-align: center;\"><strong>Dispute resolution<\/strong><\/h4><p style=\"text-align: left;\" data-sourcepos=\"1:1-1:509\">In the event of an unresolved dispute with our establishment, you may have recourse to a <em><strong>mediation procedure<\/strong><\/em> of consumption. In accordance with Article 14 of Regulation (EU) n\u00b0524\/2013, <span class=\"citation-0 citation-end-0\">the European Commission provides a <em><strong>Online Dispute Resolution platform<\/strong><\/em> (RLL), available at<\/span> next :<\/p><p data-sourcepos=\"1:1-1:509\"><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=FR\" target=\"_blank\" rel=\"noopener\"><span class=\"citation-1\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=FR<\/span><\/a><span class=\"button-container ng-star-inserted\">\u00a0 \u00a0<\/span><\/p><p style=\"text-align: left;\" data-sourcepos=\"1:1-1:509\">This platform facilitates the independent, out-of-court settlement of online disputes between consumers and professionals in the European Union.<\/p><h4 style=\"text-align: center;\"><b>Right of withdrawal<\/b><\/h4><p style=\"text-align: left;\">In accordance with article <em><strong>L.221-28<\/strong><\/em> of the French Consumer Code, <em><strong>the right of withdrawal does not apply<\/strong><\/em> contracts<br \/>on the supply of accommodation, transport, catering or leisure services provided on a specific date or at specific intervals.<\/p><h4 style=\"text-align: center;\"><b>Valet service<\/b><\/h4><p style=\"text-align: left;\">Our valet service is at your disposal during <em><strong>opening hours<\/strong><\/em> from reception and your vehicle will be parked in a private garage. In the event of damage, theft or any other incident occurring while your vehicle is parked, we have insurance cover with<\/p><div data-e2e-address-street=\"\"><strong><em>GAN Assurance<\/em><\/strong><\/div><div class=\"lf-parts-address__street lf-location__main__info__card__address__street\" data-e2e-address-street=\"\">35 Boulevard Georges Cl\u00e9menceau<\/div><div class=\"lf-parts-address__city lf-location__main__info__card__address__city\" data-e2e-address-city=\"\">81100 CASTRES<\/div><p style=\"text-align: left;\">Please note that this insurance <em><strong>only<\/strong><\/em> if your own automobile insurance does not cover the damage.<\/p><h4>\u00a0<\/h4><h4 style=\"text-align: center;\"><strong>No-smoking policy<\/strong><\/h4><p style=\"text-align: left;\">It is strictly <em><strong>prohibited<\/strong><\/em> from <em><strong>smoking<\/strong><\/em> in the rooms of our establishment. Any breach of this rule will result in a <em><strong>additional billing<\/strong><\/em> up to <em><strong>400 \u20ac<\/strong><\/em> to cover the cost of cleaning and restoring the room. This amount is added to your <em>final invoice.<\/em> We would like to thank you for your understanding and cooperation in maintaining a high level of service. <strong><em>healthy, pleasant environment<\/em><\/strong> for all our customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>General terms and conditions of sale Our general terms and conditions of sale set out the terms and conditions governing the relationship between our company and our customers. They define the rights and obligations of each party, thus guaranteeing a smooth transaction ... <a href=\"https:\/\/www.hotel-renaissance.fr\/en\/condition-generales-de-vente\/\">Read More<\/a><\/p>","protected":false},"author":1,"featured_media":5047,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-5043","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Conditions g\u00e9n\u00e9rales de vente<\/title>\n<meta name=\"description\" content=\"Tout savoir sur les conditions g\u00e9n\u00e9rales de vente de l&#039;h\u00f4tel Renaissance de Castres. 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