Terms and conditions of sale
Our general terms and conditions of sale set out the terms and conditions governing the relationship between our company and our customers. They define the rights and obligations of each party, ensuring a transparent and fair transaction. Please read them carefully to understand your rights and responsibilities. Please do not hesitate to contact us if you have any questions or concerns.
Terms and conditions of sale
Legal Information
The Renaissance hotel in Castres, operated by the company " Renaissance manor house "is a SAS registered with the Registre du Commerce et des Sociétés under the number " Castres B 851 750 760" .
Our VAT number is FR13851750760.
The company's share capital amounts to 10 000 €.
Rates and payments
We offer two types of rates:
- Non-cancellable and non-refundable : Full payment is required at the time of booking.
- Flexible : Payment is made at the time of check-in. You can cancel free of charge up to 24 hours before your scheduled arrival time. After this time, the entire stay will be charged.
Customer Reviews
Reviews are sorted by chronological order and are not subject no consideration.
We publish all notices in a maximum 48 hours no expiration date.
There is no formal control procedure.
We reserve the right not to not publish notices containing statements offensive, defamatory or inappropriate.
You can change your mind at any time by sending a request by e-mail to contact@hotel-renaissance.fr.
Consumer ombudsman
After contacting our customer service department and failing a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:
Tourism and Travel Mediation
BP 80 303
75 823 PARIS Cedex 17
Dispute resolution
In the event of an unresolved dispute with our establishment, you may have recourse to a mediation procedure of consumption. In accordance with Article 14 of Regulation (EU) n°524/2013, the European Commission provides a Online Dispute Resolution platform (RLL), available at next :
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
This platform facilitates the independent, out-of-court settlement of online disputes between consumers and professionals in the European Union.
Right of withdrawal
In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal does not apply contracts
on the supply of accommodation, transport, catering or leisure services provided on a specific date or at specific intervals.
Valet service
Our valet service is at your disposal during opening hours from reception and your vehicle will be parked in a private garage. In the event of damage, theft or any other incident occurring while your vehicle is parked, we have insurance cover with
Please note that this insurance only if your own automobile insurance does not cover the damage.
No-smoking policy
It is strictly prohibited from smoking in the rooms of our establishment. Any breach of this rule will result in a additional billing up to 400 € to cover the cost of cleaning and restoring the room. This amount is added to your final invoice. We would like to thank you for your understanding and cooperation in maintaining a high level of service. healthy, pleasant environment for all our customers.
