Terms and conditions of sale
Our general terms and conditions of sale set out the terms and conditions governing the relationship between our company and our customers. They define the rights and obligations of each party, ensuring a transparent and fair transaction. Please read them carefully to understand your rights and responsibilities. Please do not hesitate to contact us if you have any questions or concerns.
Terms and conditions of sale
Legal Information
L’hôtel Renaissance de Castres exploité par la société « Renaissance manor house "is a SAS registered with the Registre du Commerce et des Sociétés under the number " Castres B 851 750 760" .
Our VAT number is FR13851750760.
Le capital social de l’entreprise s’élève à 10 000 €.
Rates and payments
We offer two types of rates:
- Non-cancellable and non-refundable : Le paiement intégral s’effectue lors de votre réservation.
- Flexible : Le paiement s’effectue au moment du check-in. Vous pouvez annuler sans frais jusqu’à 24 heures avant l’heure prévue de votre arrivée. Passé ce délai, la totalité du séjour sera facturée.
Customer Reviews
Reviews are sorted by chronological order et ne font l’objet d’aucune contrepartie.
We publish all notices in a maximum 48 hours no expiration date.
Aucune procédure de contrôle n’est formalisée.
We reserve the right not to not publish notices containing statements offensive, defamatory or inappropriate.
You can change your mind at any time by sending a request by e-mail to [email protected].
Consumer ombudsman
After contacting our customer service department and failing a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:
Tourism and Travel Mediation
BP 80 303
75 823 PARIS Cedex 17
Dispute resolution
In the event of an unresolved dispute with our establishment, you may have recourse to a mediation procedure de la consommation. Conformément à l’article 14 du Règlement (UE) n°524/2013, the European Commission provides a Online Dispute Resolution platform (RLL), accessible à l’adresse next :
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
Cette plateforme facilite le règlement indépendant et extrajudiciaire des litiges en ligne entre consommateurs et professionnels de l’Union européenne.
Right of withdrawal
Conformément à l’article L.221-28 of the French Consumer Code, le droit de rétractation ne s’applique pas contracts
sur la fourniture de services d’hébergement, de transport, de restauration ou d’activités de loisirs fournis à une date ou selon une périodicité déterminée.
Valet service
Our valet service is at your disposal during heures d’ouverture de la réception et votre véhicule sera stationné dans un garage privé. En cas de dommage, vol ou tout autre incident survenant pendant le stationnement de votre véhicule, nous disposons d’une assurance auprès de
Please note that this insurance only if your own automobile insurance does not cover the damage.
No-smoking policy
It is strictly prohibited from smoking in the rooms of our establishment. Any breach of this rule will result in a additional billing up to 400 € to cover the cost of cleaning and restoring the room. This amount is added to your final invoice. We would like to thank you for your understanding and cooperation in maintaining a high level of service. healthy, pleasant environment for all our customers.
